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Frequently Asked Questions
1/2 TSP. OF SUGAR
Each Sipahh straw has less than 1/2 teaspoon of sugar.
24 FLAVORS
With gorgeous, pastel colored flow wraps and 8 delicious (sometimes surprising!) flavors.
24 flavors available mid 2025
AUSSIE INVENTION
Sipahh is an Australian invention. Built on a sprit of entrepreneurialism and health. Fits perfectly with America
TRACKED DELIVERY
Free standard delivery on orders over $25 delivered within mainland USA.
Express options available.
Product Questions
Place the straw in 8oz of chilled fresh milk, almond milk, rice milk or any other milk alternative and sip to enjoy a wholesome and delicious drink. Tastes best when sipped within 5 minutes.
Yes, Sipahh can be consumed with warm milk, however some flavors are better suited to warm milk than others. The best flavors to be consumed with warm milk are Cocoa Bean Chocolate, Okey-Dokey Cookies & Cream and Chilled Out Choc Mint.
Straws in general should not be used with hot beverages.
Yes, Sipahh milk flavoring straws are vegan.
Yes, Sipahh milk flavoring straws are gluten free.
There are no allergens in Sipahh milk flavoring straws.
Sipahh straws do not contain milk, milk powder, or any other milk derivatives.
Yes, Sipahh is suitable for Vegetarians. There are no animal or animal bi-products in Sipahh milk flavoring straws.
Sipahh contains no animal products, they are certified halal and kosher.
There is no Aspartame in our straws, however we do add a small amount of sucralose to each straw.
The philosophy of the Sipahh brand is to get kids to enjoy more milk and less sugar every day. To ensure that kids are enjoying the recipe, a certain level of sweetness is required. We have reduced the amount of sugar in the straws as we believe this promotes a healthy diet for kids, however, this is at the expense of the overall sweetness of the recipe. To ensure that kids are still enjoying the recipe, an intense sweetener is employed to make up the additional sweetness and enhance the flavor.
This artificial sweetener, is Sucralose, which has been approved for use by the World Health Organization, the FDA, FSANZ and a number of other international food safety regulatory bodies. It is non-calorific, which means that it is not metabolized by the human body and it is around 600 times sweeter than sugar, which means that only small amounts are required (between 0.2 and 0.5 % in Sipahh straws) to achieve the desired level of sweetness.
We are always on the lookout for a better natural alternative for Sucralose and we are currently investigating monk fruit. We will keep you updated on our progress!
No, Sipahh doesn’t contain any artificial colours or flavours. The three digit codes in the ingredient list are international codes for food additives. A common misconception among the general public is that all those numbered additives are artificial. That is not so. Some additives are natural others are artificial.
In our case the eg. banana color is Turmeric, which is also used as a spice in cooking, the Caramel color is Caramel and Turmeric. The pink color coms from beet.
No, Sipahh doesn’t contain preservatives. Sipahh does have a special wrapping film though, that was specifically designed to help the straws stay fresh. The straws stay fresh because they are dry.
Sipahh is Green Light in all states and territories as long as it is served with reduced fat milk.
Sipahh contains a very small amount of carbohydrate per serving and on its own does not fit into the category of carbohydrate foods for GI testing.
Children can start enjoying Sipahh as soon as they are able to drink from a straw and consume cow’s milk or alternative beverages such as an almond milk, rice or goat’s milk. Straw drinking is a learned skill and it is difficult to set an average age of proficiency. Most children should be able to drink from a Sipahh straw from 12-18 months of age, however they may not be able to consume the full recommended serving size of 8oz of milk in one sitting. It is advisable to supervise young children when they are consuming any type of food or drink.
Sipahh packaging has three components. These are:
- Cardboard box
- Wrapping Film
- Compostable Polymer Straw
The straw is made from compostable polymer. The polymer is Cellulose Acetate (CA). CA is manufactured using cellulose from plantation trees and treated with acetic acid which is like vinegar. The filter holding the tapioca beads into the straw is manufactured from a different compostable polymer called Poly-Butylene-Succinate (PBS). PBS is manufactured from corn or sugar. The straws and filters contain no fossil fuels and have no net impact on atmospheric carbon. The cardboard box is recyclable along with paper etc, the wrapping film is a soft, thin film and is recyclable with soft, thin plastics.
No, all Sipahh straws are compostable and although they are recyclable, the facilities do not exist in most places for recycling compostable polymers. Rather than recycling they are composted in a commercial or industrial composting facility where they are eaten by microbes and are reduced to carbon dioxide and water.
Yes. All of our straws and filters are BPA free.
BPA is a plasticizer used mainly in polycarbonates and rubbers.
Our straws are made from plant sourced and compostable cellulose acetate with no additives other than the plant sourced polymer. It is fully approved for direct food contact.
The Sipahh Fundraising pack is not available at present through the online store. Contact Sipahh America to confirm any details of when it may be or to make a request. Minimum order quantities apply.
We’re hoping within the next 3 months! We’ll keep you updated on our website. Register your interest to keep updated on all the things Sipahh.
Order Questions
Sipahh products are delivered by a USPS, UPS, DHL or FedEx service. This offers Standard delivery within 4 to 7 Business days depending on delivery location on the West coast of America and up to 3 weeks to North Eastern USA. Delivery timeframes are from the date the order is dispatched. Orders must be placed before 11am Pacific Time. If your order is placed after 11am on a weekday or over the weekend, your order will be processed from the next business day.
Sipahh orders are assigned a Tracking number so all deliveries can be tracked online. Sipahh deliveries require a signature (and the receiving persons name) as Proof of Delivery . Proof of Delivery is guarantee that the Delivery had been made in full in good condition.
Sipahh does not recommend leaving deliveries unattended at the delivery address for risk of loss or theft or damage. However, a customer may request that a delivery is ‘safe to leave at premises if unattended’. (“Authority to Leave” (ATL), in which case they will be left at your door without the need for a signature.) In this case the customer accepts all responsibility for a lost or stolen or damaged Delivery once the courier company records the item as “delivered.”
If your order is not marked with ATL and nobody is available to sign for the delivery, it will be redirected to your local post office.
We apply a flat fee plus Sale Tax based on the quantity you purchase regardless of where you are in the USA. There is:
- $7 shipping charge plus GST when you buy Sipahh Flavour Crate which includes 6 x 10 packs of Sipahh straws ( your choice of flavours)
- $10 shipping charge plus GST when you buy 12 to 24 x 10 packs of Sipahh straws ( your choice of flavours)
- $15 shipping charge plus GST when you buy 30 to 48 x 10 packs of Sipahh straws ( your choice of flavours)
- $20 shipping charge plus GST when you buy 60 x 10 packs of Sipahh straws ( your choice of flavours)
- $30 shipping charge plus GST when you buy 120 x 10 packs of Sipahh straws ( your choice of flavours).
- As soon as you receive your order, please check the quality and quantity of the delivery. If your Sipahh straws are damaged or you did not receive what you ordered, you must let Sipahh America know within 7 days of receiving your delivery. After 7 days, there is unfortunately nothing we can do about your delivery.
- If your delivery is different to what you ordered, please take a photo of your delivery and email this, along with the invoice that was emailed to you, to us at sipahhUSA@unistraw.com. Once we have verified the difference, we will send you the correct order and due to the inconvenience, you can keep the original delivery. Share the extra straws with some friends!
- If your delivery is damaged, then please take a photo of your delivery as proof, and send it to us via email to sipahhUSA@unistraw.com, along with a description of the damage of your goods. Once we have verified the damage, we will send you some replacement stock free of charge and you can dispose of the damaged goods.
- Please note that we define damaged goods as damage to the straw and wrapping film which means that the straw cannot be consumed. If your flavor crate arrives a little damaged, or the 10 pack boxes are a slightly squashed, there is still very little chance that the actual straws or wrapping film will be damaged and your straws can still be safely consumed.
- One final thing to note is that whilst our delivery partners try to get you your goods as quickly as possible, occasionally there are hold ups and so for this reason we ask for your understanding which means that you cannot refuse to accept the goods merely because they are not delivered by any given date or dates.
- Please also have a look at the terms and conditions on our website about returns for further clarification.
We are selling and shipping Sipahh to all parts of mainland USA. There is also a Sipahh store in Australia (sipahh.com.au) that ships to Australia and New Zealand, some Pacific Island Nations and to some countries in the South East Asian area.
There are no allergens in Sipahh, but they are made in a factory with other products. The other products also don’t contain any regular allergens.
Unfortunately, due to health and safety regulations, we are unable to exchange or refund any orders simply for a change of mind.
No, all parcels are delivered via courier.
Yes, of course. Just change the shipping address to the address you want.
We are concerned about the environment and waste, so we consider environment impact where possible. Therefore we have made the decision to send all our invoices electronically so you can rest assured the receiver of your gift will not see the dollar value of the items.
- As soon as you receive your order, please check the quality and quantity of the delivery. If your Sipahh straws are damaged or you did not receive what you ordered, you must let Sipahh America know within 7 days of receiving your delivery. After 7 days, there is unfortunately nothing we can do about your delivery.
- If your delivery is different to what you ordered, please take a photo of your delivery and email this, along with the invoice that was emailed to you, to us at sipahhUSA@unistraw.com. Once we have verified the difference, we will send you the correct order and due to the inconvenience, you can keep the original delivery. Share the extra straws with some friends!
- If your delivery is damaged, then please take a photo of your delivery as proof, and send it to us via email to sipahhUSA@unistraw.com, along with a description of the damage of your goods. Once we have verified the damage, we will send you some replacement stock free of charge and you can dispose of the damaged goods.
- Please note that we define damaged goods as damage to the straw and wrapping film which means that the straw should not be consumed. If your blue Sipahh box arrives a little damaged, or the 10 pack boxes are a slightly squashed, there is very little chance that the actual straws or wrapping film will be damaged and as such your straws can still be consumed.
- One final thing to note is that whilst our delivery partners try to get you your goods as quickly as possible, occasionally there are hold ups and so for this reason we ask for your understanding which means that you cannot refuse to accept the goods merely because they are not delivered by any given date or dates.
- Please also have a look at the terms and conditions on our website about returns for further clarification.
If your delivery is different to what you ordered, please take a photo of your delivery and email this, along with the invoice that was emailed to you, to us at sipahhUSA@unistraw.com. Once we have verified the difference, we will send you the correct order and due to the inconvenience, you can keep the original delivery. Share the extra straws with some friends! You must let us know within 7 days of receiving your order. Unfortunately after this time, there is nothing we will be able to do to help you, so make sure you double check your order once it is delivered.
If your delivery is different to what you ordered, please take a photo of your delivery and email this, along with the invoice that was emailed to you, to us at sipahhUSA@unistraw.com. Once we have verified the difference, we will send you the correct order and due to the inconvenience, you can keep the original delivery. Share the extra straws with some friends! You must let us know within 7 days of receiving your order. Unfortunately after this time, there is nothing we will be able to do to help you, so make sure you double check your order once it is delivered.
Unfortunately, due to health and safety regulations, we are unable to exchange or refund any orders simply for a change of mind.
Please let us check if the goods have been already shipped. If they have not been shipped yet, we should be able to change the address for you. However, if they have already been dispatched, unfortunately we will not be able to change the address at this point.
Not yet. But you can send a Sipahh Flavour Crate as a gift to your friends. You can even include a personalised note in the Flavour Crate you send them!
There have been a few different flavors come and go from the Sipahh range over the years! We try to keep our range current and interesting. If you have a flavor suggestion please let us know at sipahhUSA@unistraw.com.
All Sipahh deliveries are assigned to a unique tracking number and can be tracked online through USPS’s website. For your convenience here is the link to their page directly.
Currently Sipahh is not available in any Supermarkets but we hope to change that soon.
Not at this stage, there are no products sold through supermarkets, but we offer a full range of 24 flavors online. Our online range of 24 flavors is especially for Sipahh lovers who want to order their favorite flavors in bulk. (NB 24 flavors is our listed number. At times one or mor may be out f stock for a short period).
For large orders (over $500), Sipahh America offers our fundraising pack. Our pricing across the range is already structured such that larger orders come at a lower cost per straw. If you have a very large purchase coming up or are looking for a special arrangement for a significant order or event then please contact us at sipahhUSA@unistraw.com.